HURR Collective Reviews

The product was fine, but the shipping still felt wasteful to me. There was more packaging than seemed necessary, and it’s hard not to think about the environmental impact. I feel like companies have a responsibility to do better with this stuff, especially when there are more sustainable options out there

I ordered my usual size after checking the size info, but it still fit much smaller than I expected. It looked nice in person, so that made it even more frustrating because I couldn’t really wear it comfortably. I reached out for help too, but the replies felt kind of copy-pasted and didn’t really address the sizing issue. Maybe it depends on the brand, but for me the sizing just didn’t feel accurate.

I tried using Hurr to rent a dress for a wedding, it wasn’t the best experience for me. There seemed to be loads of nice options when I was filtering, but once I actually clicked into them, the size I needed or the dates I wanted weren’t available. After a while it just felt like browsing a shop where half the shelves are empty. I can see how it might work better if you’re super organised and booking months ahead, but for more normal last-minute-ish plans, I found it frustrating. I ended up wasting time and just found something elsewhere.

When it arrived, I noticed stains on it right away and it looked way more worn than I expected. I reached out about it, but then got transferred around instead of getting a straight answer, which just made the whole thing more frustrating.

It took a little while, but I did get the refund in the end. Wasn’t totally sure what was going on for a bit, but it got sorted, so all good.

The late fee policy kind of ruined the experience for me. I understand there need to be rules, but the charges felt stricter than expected and weren’t explained as clearly as they should’ve been. My gut says to be more cautious next time, so I’d definitely think twice before renting again.

My order showed up in what I can only call a sad excuse for packaging. The box was half crushed, and the item inside was just rattling around like nobody bothered to secure it. For the price, I expected at least a little care. Thankfully it wasn’t completely ruined, but this whole box situation was disappointing.

It’s fine overall, but the menus take too long to load. After a while, it gets tiring having to wait every time you just want to check something or place an order.

I sold an item and the payout took way longer than I expected. I had to keep chasing for updates, and even then the communication was unclear. It felt like the whole thing was handled a bit carelessly, like no one was really paying attention. The money did arrive eventually, but the waiting around made the whole experience really frustrating

I followed the sizing guide and really thought I was ordering the right size, but the dress didn’t fit at all. i feel stupid for trusting it because I could’ve just gone with my gut. Disappointing experience.

From what I remember, I spent more time scrolling than actually finding designers I was excited to rent. There were a few decent options, but not enough brands or pieces that really made me want to check out. It just felt a bit limited for my taste

The biggest problem for me was the communication. They kept saying they’d keep me updated, but then I’d be left waiting with no clear answers. When I did get replies, they felt rushed and didn’t really explain anything. I had to ask the same questions more than once, which got old quickly. It just felt like they promised to stay on top of things but never actually followed through. Maybe other people had a better experience, but for me it was confusing, stressful, and not something I’d want to deal with again.

The site itself works fine for the most part, but my experience was frustrating. I had two lenders cancel on me at the last minute, which really made it hard to feel like I could rely on the service. After that, my trust in the whole process definitely took a hit.

I got charged for damage that I barely even noticed, which was frustrating. It felt like such a small thing got turned into a bigger problem than it needed to be. I would’ve appreciated a clearer explanation or at least a more reasonable way to handle it.

I tried booking a dress, but the whole process felt really clunky. The dates were confusing, or actually, I kept thinking I had picked the right dates and then something would seem off. Checkout didn’t feel smooth either, so after messing with it for a while, I just gave up. It really shouldn’t be that hard to make a simple booking.

I really like the idea of Hurr, but my delivery experience wasn’t great. The date got moved twice, and I ended up having to chase for updates, which was frustrating because I needed the item for a specific day. It did arrive eventually, but by then it was too late to actually use. Maybe I was just unlucky, but I’m not sure I’d risk it again unless the delivery side is more reliable.

I had a small issue with my rental return, it did take a little longer than I expected to hear back. Once the team picked it up though, they were really helpful and sorted everything out in a fair way. It wasn’t perfect, but I’d still use Hurr again

I rented a dress from Hurr Collective i was really pleased with the condition it arrived in. It was super clean, no odd smell or little marks, and the packaging was neat too, which made it feel well cared for. I’m giving 4 stars because the delivery came a bit later than I was hoping, though to be fair it wasn’t a huge issue in the end. The dress itself felt fresh and lovely, and I’d definitely use them again.

I liked some parts of it, but the fee situation bothered me. It wasn’t super clear before I started using it, and then when the charges showed up I was like, wait, where did that come from? Maybe I missed something, but it felt a little hidden or sneaky. I’d just rather see everything laid out upfront, even if the fee is annoying, because at least then I know what I’m getting into.

I really wanted to like Hurr because the concept is great, but my experience wasn’t the best. The item came back late and not in the same condition, which was frustrating on its own. Trying to get it sorted also felt slow, and the email replies sounded like robots answering rather than someone actually helping. I still think the site has potential, but borrower reliability feels really hit or miss. I’m not sure I’d use it again anytime soon